Dedicated Support for Your Business

At Beautwings, our commitment to your success extends far beyond the initial order. We provide comprehensive after-sales support to ensure your retail operations run smoothly and your customers remain delighted.

Returns & Exchanges

We stand behind the quality of every product we supply. If you receive damaged, defective, or incorrect merchandise, we'll make it right:

• 30-Day Return Window: Report any issues within 30 days of delivery only when products have quality issue.
• Fast Resolution: Replacements or credits processed within 3-5 business days
• Simple Process: Contact your account manager or our support team with order details and photos
• Quality Guarantee: All premium perfumes, apparel, and beauty products are authenticity-guaranteed
• MSDS: Contact your Contact your account manager or our support team to get your MSDS file(s)

Inventory & Restock Support

Keep your shelves stocked with best-sellers:

• Reorder Assistance: Quick access to your order history and popular SKUs
• Stock Alerts: Notifications when new collections or limited editions arrive
• Seasonal Planning: Guidance on trending products and seasonal inventory

Product Information & Training

Empower your team with expert knowledge:

• Product Details: Comprehensive information on ingredients, materials, and brand stories
• Marketing Assets: High-quality images, product descriptions, and promotional materials
• Staff Training: Resources to help your team sell with confidence

Shipping & Logistics

Reliable delivery you can count on:

• Order Tracking: Real-time updates from warehouse to your door
• Shipping Issues: Immediate support for lost, delayed, or damaged shipments
• Flexible Delivery: Bulk shipments to your store or dropshipping directly to customers

Account Management

Your dedicated partner for growth:

• Personal Support: Direct access to your account manager
• Custom Solutions: Tailored ordering and payment terms for established partners
• Business Reviews: Quarterly check-ins to optimize your product mix

Contact Our Support Team

We're here to help Monday through Friday, 9 AM - 6 PM PST:

• Email: wholesale@beautwings.com
• Phone: Available to approved wholesale partners
• Response Time: Within 24 hours on business days

Your success is our success. We're committed to providing the premium service your luxury retail business deserves.